Privacy Policy

This policy applies to visitors to our marketing site, people who email us, and individuals who submit information through our contact or intake forms. It does not govern data processing we perform solely as a processor under a separate client agreement—that relationship is covered by your contract with us and applicable data processing terms.

Depending on how you interact with us, we may collect:

• Contact details you provide (such as name, work email, company, and phone number if supplied).
• Message content and project context you include in forms or email.
• Technical data sent by your browser (such as IP address, device type, browser version, and approximate region derived from IP).
• Usage information if we enable analytics or similar tools on the site (we will update this policy if that changes).

We use the information above to:

• Respond to inquiries and evaluate whether we can help with your project.
• Operate, secure, and improve our website and communications.
• Comply with law, enforce our terms, and protect rights and safety where required.

Where the GDPR or UK GDPR applies, we rely on legitimate interests to respond to business inquiries and operate our site, and on consent where we ask for it (for example, for optional marketing). You may have rights to access, rectify, delete, restrict, or object in certain cases, and to lodge a complaint with a supervisory authority.

We use service providers (such as hosting, email, and form delivery) to run our business. They process information on our instructions and under contractual obligations appropriate to the service. We do not sell your personal information.

We retain contact and inquiry records for as long as needed to manage the relationship and any follow-on engagement, and as required by law or legitimate business needs (such as accounting or dispute resolution). When retention periods end, we delete or de-identify information where feasible.

We implement reasonable technical and organizational measures appropriate to the risk. No method of transmission or storage is completely secure; we encourage you not to send highly sensitive secrets through unsecured web forms.

Vegrade is operated from India. Depending on how you engage with us, your information may be processed in India and in other countries where we or our subprocessors host services (for example cloud regions you select or that are technically required). Where cross-border transfers apply, we use appropriate safeguards as required by applicable law.

Our services are not directed to children under 16, and we do not knowingly collect their personal information.

We may update this policy from time to time. The “Last updated” date at the top reflects the latest revision. Material changes will be indicated on this page or through another reasonable notice when appropriate.

Questions about this policy: info@vegrade.com.